Refund policy
Last updated: August 30, 2026
This Refund Policy explains how returns, exchanges, cancellations, and refunds work for orders placed with KristineArt (operated by Aleksandrs Rapohins, Kaķīškalna street 3, Sigulda, Latvia, LV-2150 — "we," "us," "our"). It should be read together with our Terms of Service and Shipping Policy. Nothing in this policy limits any statutory rights you have as a consumer under Latvian or EU law.
1. Physical Products (prints, watercolor supplies, materials, books)
We accept returns and exchanges within 14 days of delivery. To start a return, email us at support@kristineart.com with your order number and the item(s) you'd like to return or exchange.
Once approved, please send the item(s) back within 21 days of receiving your order to:
Kaķīškalna street 3, Sigulda, Latvia, LV-2150
Return shipping costs are the buyer's responsibility, unless the item arrived damaged, defective, or incorrect (see Section 2 below). Items must be returned in their original, unused condition; if an item is not returned in its original condition, you may be liable for any loss in value.
Once we've received and inspected your return, we'll process your exchange or refund. Refunds are issued to your original payment method and typically take 3–5 business days to appear, depending on your bank or card provider.
Clearance, final sale, and grab bag items are not eligible for return or exchange.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us at support@kristineart.com as soon as possible, and within 14 days of delivery, with a photo of the item and the damage. We'll arrange a replacement or refund at no extra cost to you. We're unable to offer replacements for items that were damaged after delivery (for example, during use or storage).
3. Order Cancellations
You may cancel an order for a full refund if you contact us at support@kristineart.com within 24 hours of placing it. Because we begin preparing orders quickly, we're unable to cancel or refund orders after this 24-hour window has passed — a return under Section 1 is still available once the item is delivered.
4. Digital Products (online classes, tutorials, and downloadable content)
Because digital content is delivered instantly and cannot be "returned," we offer a 7-day satisfaction guarantee: if you're not happy with an online class or tutorial, email us within 7 days of purchase and before completing more than 20% of the course content, and we'll issue a full refund. Once this window has passed, or once more than 20% of the content has been accessed, digital purchases are non-refundable, except where required by law.
5. Live Workshops
If you can no longer attend a live workshop you've booked, cancel at least 30 days before the workshop start date for a full refund. Cancellations made less than 30 days before the workshop start date are not eligible for a refund or credit, except at our discretion (for example, documented illness or emergency).
If we need to cancel or reschedule a workshop, you'll receive a full refund or the option to join a future session, whichever you prefer.
6. Customs, Duties, and International Orders
We are not responsible for customs delays or import duties on international orders — see our Shipping Policy for details by region. These charges are not refundable by us if a parcel is delayed, held, or returned by customs due to unpaid duties.
7. How to Request a Refund
Email support@kristineart.com with your order number and the reason for your request. We aim to respond within 1 business day.
8. Contact Us
Aleksandrs Rapohins – KristineArt
Kaķīškalna street 3, Sigulda, Latvia, LV-2150
Email: support@kristineart.com