Privacy policy

Effective Date: November 12, 2025

I, Aleksandrs Rapohins, self-employed owner of the KristineArt brand and KristineArt.com (the “Site”), together with my wife Kristine as co-owner (collectively, “we,” “us,” or “our”), operate the Site from our base in Latvia. We are passionate about helping you awaken your inner artist through guided watercolor projects, painting tutorials, online classes, live workshops, prints, and creative resources inspired by nature and joy. As a small, family-run business focused on botanical painting and art education, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, engage with our content, or interact with our offerings.

This policy applies only to information we collect on the Site. It does not apply to third-party sites linked from our Site (e.g., external payment processors or social media platforms). By using the Site, you consent to the practices described here. If you do not agree, please do not use the Site.

We are a small e-commerce and educational platform based in the European Union (Latvia), and our data practices are minimal to keep things simple and creative-focused. We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for EU users.

1. Information We Collect

We collect limited personal information to provide personalized experiences, process orders, and improve our offerings. User accounts are available, allowing you to create a profile and share details like your name and preferences (we do not store passwords, payment details, or wallet information ourselves). Here’s what we may collect:

  • Personal Information You Provide Directly:
    • Contact details: Name, email address, and phone number when you sign up for newsletters (launching soon), register for online classes or live workshops, contact us via forms (launching soon), or submit testimonials for our Wall of Love.
    • Order and Payment Information: For purchases of prints, tutorials, books, premium watercolor sheets, or class enrollments, we collect billing/shipping address and payment details (e.g., credit card info via secure third-party processors like Stripe or PayPal—we do not store full card details ourselves).
    • Quiz Responses: When you take our “What’s Your Creative Blockage?” quiz or other quiz, we may collect responses to provide tailored insights and project recommendations. This is optional and anonymous unless you choose to share contact info for follow-up.
    • User Account Data: If you create an account, we collect basic profile information you provide (e.g., name, email) to personalize your experience, such as saving favorite tutorials.
  • Automatically Collected Information:
    • Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources. This helps us understand how users engage with our tutorials and workshops.
    • Cookies and Tracking: We use essential cookies for site functionality (e.g., remembering your cart or login state). We use analytics cookies (e.g., Google Analytics) to track general trends, like popular tutorials. You can manage cookies via your browser settings. For more details, see our Cookie Policy below.
  • Information from Third Parties:
    • If you connect via social media (e.g., sharing a completed project on Instagram), we may receive basic profile info if you link accounts.
    • Payment processors (e.g., Stripe or PayPal) or email service providers may share transaction confirmations. For live workshops, Zoom may process registration details.

We do not collect sensitive information like health data, racial/ethnic details, or financial account numbers beyond what’s needed for transactions.

2. How We Use Your Information

We use your information to make your creative journey delightful and seamless:

  • To provide and personalize services: Deliver tutorials, workshop access (e.g., via Zoom), quiz results, or project recommendations tailored to your interests (e.g., nature-inspired watercolors for beginners).
  • To process transactions: Handle orders for prints, classes, or materials, including shipping and payments via Stripe or PayPal.
  • To communicate: Send order confirmations, workshop updates, newsletter inspirations (e.g., new botanical painting tips), or responses to inquiries. You can unsubscribe anytime.
  • To improve the Site: Analyze usage (via Google Analytics) to enhance content, like adding more step-by-step video guides based on popular topics.
  • For marketing: With your consent, share occasional emails about new classes or art material promotions. We respect “do not contact” requests.
  • To comply with laws: For tax, fraud prevention, or legal obligations under EU/GDPR.

As a small family business, we don’t sell your data—we’re here to inspire creativity, not ads!

3. How We Share Your Information

We share minimally and only when necessary:

  • Service Providers: Trusted third parties like payment gateways (e.g., Stripe, PayPal), analytics tools (e.g., Google Analytics), video platforms (e.g., Zoom for workshops), or email providers. They are bound by contracts to protect your data and comply with GDPR.
  • Business Partners: For workshops, we may share attendee lists with co-hosts (with your consent).
  • Legal Requirements: If required by law, subpoena, or to protect our rights/safety (e.g., fraud detection), in line with Latvian/EU regulations.
  • Business Transfers: In case of sale, merger, or acquisition of KristineArt, your data may transfer to the new owner, with GDPR-compliant notifications.

We do not share with advertisers or for unrelated marketing. As an EU-based business, data is processed within the EEA; for any non-EEA transfers (e.g., to US-based providers like Google or Stripe), we use safeguards like standard contractual clauses.

4. Data Security

We take reasonable steps to protect your information, including encryption for payments (SSL), secure servers, and access controls. However, no online transmission is 100% secure – we cannot guarantee absolute security. Report concerns to us at support@kristineart.com.

5. Your Rights and Choices (GDPR)

As an EU-based site, we fully support your GDPR rights. You control your data:

  • Access/Update/Delete: Email us to request a copy, correction, or deletion of your info (within 30 days, subject to legal exceptions like transaction records).
  • Opt-Out: Unsubscribe from emails via links or our contact form. Disable cookies in your browser or via our Cookie Policy settings.
  • Other Rights: Rectification, restriction of processing, data portability, or objection to processing (e.g., for marketing). We do not “sell” data under CCPA equivalents, but if applicable, you can opt out.
  • Children’s Privacy: Our Site is not for children under 16 (EU standard). We do not knowingly collect their data; parents, contact us to remove.

To exercise rights, email support@kristineart.com. We will verify your identity (e.g., via email confirmation) and respond promptly. If unsatisfied, you may contact the Latvian Data State Inspectorate.

6. Data Retention

We keep your data only as long as needed: Transaction info for 7 years (taxes), emails until unsubscribed, usage data for 2 years, account data until deletion. Deleted data is anonymized where possible, per GDPR.

7. Changes to This Policy

We may update this policy to reflect new features (e.g., expanded online classes) or laws. We’ll notify via email or Site notice. Continued use after changes means acceptance.

Cookie Policy

We use cookies to enhance your experience on KristineArt.com, ensuring smooth navigation and personalized content while respecting your privacy under GDPR and the ePrivacy Directive.

  • Essential Cookies: Necessary for basic functions like maintaining your login session or cart. These cannot be disabled.
  • Analytics Cookies: Via Google Analytics, to understand site usage (e.g., popular tutorials). You can opt out by disabling them in your browser or via Google’s opt-out tool.
  • How to Manage Cookies: Adjust settings in your browser (e.g., Chrome: Settings > Privacy > Cookies). For more control, use tools like the EU’s Your Online Choices. We do not use advertising cookies.

By using the Site, you consent to essential cookies; others require your choice. Questions? Email support@kristineart.com.

8. Contact Us

Questions? We’re a small family team – reach out with warmth!
Aleksandrs Rapohins – KristineArt
Kakiskalna street 3
Sigulda, Latvia, LV-2150
Email: support@kristineart.com

Thank you for painting with us, let’s create joy together! Enjoy the process!